TikTok
Want to see your order being packaged? Follow us on TikTok!
@cardit.co.uk
Want to see your order being packaged? Follow us on TikTok! ✦ @cardit.co.uk ✦
Want to see your order being packaged? Follow us on TikTok! ✦ @cardit.co.uk ✦
Frequently Asked Questions
Please contact our Customer Support Team at contact@cardit.co.uk
As a small business with low overheads, we want to pass these savings directly on to you. We want you to get more for your money!
Orders are typically dispatched within 1-2 business days. You'll receive a tracking email once your order is on its way. If you haven't received it within 5 working days, please contact us at support@cardit.co.uk.
You can log in or create an account by clicking the account icon at the top right of any page. Having an account lets you track orders, earn reward points, and access exclusive member discounts.
We love hearing from our customers! If there's a specific set, card game, or accessory you'd like us to stock, please get in touch and we'll do our best to source it.
Yes! Free shipping is provided on all orders over £35. Orders under £35 have a small delivery fee applied at checkout.
Standard UK delivery takes 2-4 working days from dispatch. We aim to dispatch all orders within 1 business day of confirmed payment.
We currently ship within the UK only. We're working on expanding internationally — sign up to our mailing list to be the first to know!
If your order hasn't been dispatched yet, contact us as soon as possible at support@cardit.co.uk and we'll do our best to update it.
We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact us before sending anything back.
Please photograph the damage and email it to support@cardit.co.uk within 7 days of receiving your order. We'll arrange a replacement or full refund straight away.
Once we receive and inspect the returned item, refunds are processed within 3-5 business days back to your original payment method.
Absolutely — if you'd like to swap for a different product, contact us and we'll arrange it. Exchanges are subject to stock availability.
Every purchase earns you reward points. You also earn points by leaving reviews or following us on social media. Points can be redeemed for discounts at checkout.
Cardit Club members receive up to 5% off every order, plus the chance of bonus goodies included with their orders. It's our way of saying thank you for your loyalty!
When logged in at checkout, you'll see an option to apply your available reward points as a discount. Simply select how many you'd like to use.
Points are valid for 12 months from the date they were earned. We'll send you a reminder email before they expire!